Support Analyst

hace 2 semanas


Montevideo, Montevideo, Uruguay Facephi A tiempo completo

Descripción:



¿Quiénes somos?

Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude.

Para conseguirlo apuesta por la innovación con inteligencia artificial y machine learning, aplicando tecnología blockchain e introduciendo la identidad digital descentralizada.


Entre su sede en España y sus filiales en APAC, EMEA y LATAM reúnen a un equipo multidisciplinar con un 70% de perfiles técnicos que trabajan para ofrecer la mejor solución al cliente más exigente.

La compañía ofrece a sus empleados un entorno creativo y puntero donde trabajar se convierte en pura inspiración.


FacePhi desarrolla su tecnología con el objetivo de lograr la mejor experiência de usuario que, además, cuenta con el conocimiento y consentimiento previo del cliente.

De esta forma, la firma cumple con los más altos estándares éticos respetando las normativas KYC, AML y RGPD.

Hoy, la empresa que comenzó siendo líder en la industria financiera, uno de los sectores más exigentes con la seguridad, tiene presencia en muchas otras:
seguros, salud, administración pública, viajes y transportes, eventos deportivos y movilidad compartida.


Facephi cuenta ya con 300 millones de usuarios en todo el mundo y más de 250 clientes, con una tasa de retención superior al 95%.

Estamos buscando perfiles profesionales con más de un año de experiência como técnico de Service Desk o similares



¿Cuáles serán tus funciones?


  • Primera atención y respuesta de tickets recibidos en Soporte LATAM
  • Resolución de tickets en primer nível de atención
  • Clasificación y asignación de tickets de Soporte
  • Seguimiento de tickets para asegurar cumplimiento de SLA pactado
  • Escalamiento de tickets a proveedores externos
  • Gestión y administración de diferentes procesos del área
  • Apoyo a las diferentes áreas de la empresa



¿Qué ofrecemos?


  • Formar parte de un proyecto profesional sólido y con futuro de una compañía en expansión
  • Estabilidad laboral
  • Incorporación a un proyecto joven e innovador
  • Buen ambiente de trabajo
  • Flexibilidad horaria
  • Plan de Teletrabajo
  • Seguro médico privado
  • Retribución salarial competitiva
  • Feriados libres
  • Día del cumpleaños libre

Requisitos:

  • Estudiantes de carreras relacionadas al área tecnológica
  • Experiência en cargos similares de al menos 1 año
  • Sólida ética de trabajo, orientada a objetivos y atención al detalle
  • Buena disposición y trato con los clientes
  • Capacidad de trabajo en un entorno dinámico
  • Proactividad
  • Adaptabilidad al cambio

Se valorará:

  • Conocimientos de otros idiomas (fundamentalmente inglés y portugués)
  • Capacidad de trabajar de forma autónoma y con iniciativa propia
  • Conocimiento de herramientas de gestión de tickets

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