Technical Product Support Analyst Iii

hace 7 días


Montevideo, Uruguay Sabre A tiempo completo

Job Family:
Technical Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

Your role is to join a well-established service desk team to provide enviable customer service to 10,000 internal users at Sabre. You will handle challenging requests, use modern digital experience tools to troubleshoot, and proactively engage users to discuss technology and IT support at Sabre. This service desk team is different We are user-experience focused and striving to change the way IT support is perceived and provided.

**Requirements**:

- Excellent communication skills - verbal and written
- High-level of English language skills
- 3+ years in IT service or support roles
- 3+ years supporting Microsoft 365 products, Windows 10 and laptop technologies
- 3+ years managing Azure Active Directory users and objects
- 3+ years diagnosing LAN, WAN and VPN issues
- Knowledge of Microsoft Endpoint Manager / InTune
- Experience with Service Now incident management and knowledge articles
- Experience working within an ITIL framework
- Experience leading training sessions and/or meetings
- Desired '“ Nexthink (Digital Employee Experience tool)
- Desired '“ IT Certifications or IT tertiary qualification

**Benefits**:

- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

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