Service Delivery Engineer Iii
hace 6 meses
Job Family:
Delivery Management
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
Team Description
As a Service Delivery Engineer III, you will play a pivotal role in managing the delivery of critical products, including Sabre Sonic Check-In, Interact, Digital Workspace and Kiosk, to our esteemed airline customers. Leveraging your proficiency in English, optional XML basic knowledge, and strong airline domain knowledge or equivalent experience, you will ensure seamless troubleshooting, implementation, and delivery. You will be responsible for conducting activations, including table host updates, and fostering effective communication with both internal and external stakeholders.
Role and Responsibilities
What will you achieve?- Product Activations**: Lead the implementation and activation of Sabre Sonic Check-In, Native Screen, Interact, and Digital Workspace Air and Res products, ensuring successful updates and enhancements.- Table Host and OS Updates**: Manage table host and OS updates, ensuring accurate and timely modifications to enhance product functionalities.- Customer Engagement**: Interface with airline customers' IT and Business departments, effectively communicating and addressing their needs related to product changes, functionalities, and support during activations.- Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product implementation, updates, and enhancements.- Product Insights**: Work alongside Sabre's product team to comprehend future release plans, contributing to accurate and comprehensive documentation.- Effective Communication**: Leverage your exceptional verbal and written communication skills to interact with employees and executives at all levels, fostering clear understanding and collaboration.- Issue Resolution**: Collaborate with cross-functional teams to troubleshoot and track the progress of issue resolutions reported by the Helpdesk or identified during customer testing.- Project Engagement**: Participate in Project Management team meetings to provide updates, share progress, and address potential obstacles, escalating when necessary.- Requirement Analysis**: Identify dependencies, prerequisites, and interfaces, gaining a deep understanding of customer needs and customizations during project initiation.- Performance Assessments**: Conduct thorough business analysis assessments (Health Checks) for the mentioned Airline Solutions products upon customer requests.- XML and API Basic Knowledge (Plus)**: Utilize your basic knowledge of XML and API to enhance troubleshooting and communication with technical teams.-
- Client Interaction**: Participate in conference calls with airlines to review Projects, reported issues and communicate resolution progress.- Self-Learner**: Embrace a self-motivated and proactive approach to continuous learning, staying updated on industry trends and product advancements.- Technical Coordination**: Collaborate closely with Sabre's internal development, Care, and delivery teams to ensure successful product Technical Product implementation, updates, and enhancements.
Qualifications and Education RequirementsBachelor's degree in a relevant field or equivalent experience.- Demonstrated experience in service delivery or related roles within the technology industry.- Strong command of Sabre Sonic Check-In, Native Screen, Interact, and Digital Workspace products.- Proficiency in English is a must; additional language skills (Spanish and Portuguese) are a plus.- Exceptional technical acumen, with optional basic knowledge of XML for enhanced communication with technical teams.- Strong airline domain knowledge or equivalent experience, demonstrating a deep understanding of the unique needs of airline customers.- Outstanding communication skills, both written and verbal, to facilitate effective interaction with diverse teams.- Problem-solving mindset and a collaborative approach to issue resolution.- Project management aptitude, including identifying dependencies and customization needs.- Proficiency in conducting comprehensive business analysis assessments and presenting findings.- Detail-oriented and capable of managing multiple tasks in a dynamic environment.- Proficiency in Microsoft Office Suite and collaboration tools.- Flexibility to adapt to changing priorities and contribute effectively to team goals.- Willingness to travel occasion
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