Application Technical Support
hace 3 días
Under direct supervision, provides first and second level support for both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: TripCase, Sabre Virtual Payments, Safepoint, Quality Control & Ticketing, and Post Booking Automation. Follows-up and escalates unresolved problems to Product and Technology teams to ensure resolution is accomplished. Tracks contacts to identify trends and provide feedback to internal departments.
We are looking for a team player that takes pride in resolving customer problems; that is proactive, focused and can work under pressure and that is able to absorb knowledge in a relatively short period of time.
This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.
**Job Requirements**:
- Proficient in using computer software products and working knowledge of Internet.
- Ability to identify, analyze and make decisions to solve problems.
- Experience in technical support.
- Technical and functional understanding of Sabre GDS for reservation and ticketing will be considered a plus.
**Only resumes in English will be taken into consideration.**
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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