Application Support Analyst

hace 2 días


Montevideo, Uruguay Verifone A tiempo completo

**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**What you'll do**:
Responsible for Respond to and escalate service incidents, ensuring resolution within SLA. Complete acceptance testing of new releases and patches, providing technical feedback to Development. Manage the deployment of system changes and maintenance tasks during specified maintenance windows. Develop and implement new operational tasks. Support major change projects and initiatives.

**Essential Duties and Responsibilities**:

- Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.
- Provide 24/7/365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for.
- Maintaining of technical documentation.
- Liaise with internal Cloud Services Teams - 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams.
- Perform Capacity planning
- Provide support and input for PCI audits and security compliance
- Creation of internal and Customer/Business MI (Management Information)

**What qualifications will you need to be successful?**:

- Strong written and verbal English communication skills.
- Strong confidence utilizing Linux/Unix, using CLI, scripting
- Strong confidence utilizing databases, querying and troubleshooting incidents, working alongside Infrastructure DBAs as required.
- Good working knowledge of Puppet, Ansible, Git /Bitbucket and other automation tools.
- Knowledge of Enterprise monitoring systems
- Strong problem solving and analytical skills
- Strong time management and ability to work both independently and with others
- Solid knowledge of current internal and external IT industry standards, practices and methodologies.
- Awareness of security best practices
- An understanding of network topology, load-balancers, firewalls
- An understanding of PKI infrastructure, certificates and their management

**Skills/Abilities**:

- Works to delivery enterprise quality, on time.
- Demonstrates initiative when resolving incidents or problems.
- Monitors and follows up outstanding issues.
- Good team player.
- Process compliance.
- Should possess excellent communication skills to interact with various stakeholders of the project.
- Ability to manage risks.

**Knowledge and Experience - Desirable**:

- Red-Hat Linux or equivalent certifications.
- Knowledge of Java, Python, SNOW.
- Knowledge of centralized logging solutions (ELK).
- Knowledge of card payments industry.
- Knowledge of PCI compliance and PCI audits.

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Montevideo, Uruguay Verifone A tiempo completo

    **Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...


  • Montevideo, Uruguay Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for an **Application Support**, to join our team at Globant! **You will get the chance to**: - Support...


  • Montevideo, Uruguay Topaz A tiempo completo

    **Jr Infrastructure Support Analyst** Montevideo-Uruguay Sobre la Vacante: Ser parte de Topaz significa asumir el compromiso de contribuir día a día a co-crear soluciones capaces de hacer de la industria financiera un lugar más seguro, dinámico y accesible, para todos y en todas partes. Nuestro amplio ecosistema de soluciones tecnológicas nos...


  • Montevideo, Uruguay Verifone A tiempo completo

    **Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...


  • Montevideo, Uruguay Advice A tiempo completo

    **Introduction**: Impala Terminals Group facilitates the global trade of commodities by offering producers and consumers reliable and efficient access to international markets. **We look for**: Bilingual profiles (in English and Spanish) with more than 4 years of proven experience as Service Delivery Manager with Technical skills to setup an ITSM...


  • Montevideo, Uruguay Sabre A tiempo completo

    **Job Title**:Team Lead Technical Application Support**: **Location**: ZonAmerica, Montevideo, UY Remote Options (if applicable): **Req ID**: 58942 **Job Family**: Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates...

  • Support Center Analyst

    hace 3 semanas


    Montevideo, Uruguay Park Place Technologies Uruguay SRL A tiempo completo

    **Support Center Analyst** **What you’ll be doing**: - Determines entitlement of new and existing customers. Research entitlement of equipment to properly set service delivery expectations. - Works closely with over fifty (50+) field engineers, communicating customer problem and tracking of all steps until resolution. - Reporting and special projects as...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Support Analyst ERP

    hace 6 días


    Montevideo, Uruguay Oracle A tiempo completo

    Support Analyst ERP & Finance -2200016W **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...

  • Technical Support Analyst

    hace 3 semanas


    Montevideo, Uruguay Oracle A tiempo completo

    Technical Support Analyst (SCA)-2200016X **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization. - Serve as the primary liaison between Oracle NetSuite and the customer. -...


  • Montevideo, Uruguay Oracle A tiempo completo

    Technical Analyst 2-Support SuiteCloud-220003RG **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** Preferred Qualifications - Internal **Your responsibilities.** **The Technical Support Analyst is responsible to deliver post-sales support in languages other than English and...

  • Technical Analyst 2

    hace 3 semanas


    Montevideo, Uruguay Oracle A tiempo completo

    Technical Analyst 2 - Support ERP-2200016Z **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **Your responsibilities.** **As a Technical Support Analyst, you will have the opportunity to make immediate contributions to the organization.**: - **Serve as the primary liaison between...


  • Montevideo, Uruguay Oracle A tiempo completo

    Technical Support Analyst (CS)-22000EZH **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** **Your responsabilities** In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for...


  • Montevideo, Uruguay Oracle A tiempo completo

    Systems Analyst 2-Support-220007SW **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** **JOB SUMMARY**: The Vertical Lead’s (VL) primary goal is to provide and develop technical proficiency and industry expertise within the ERP-RPM vertical. **QUALIFICATIONS**: - Preferably SME...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Api Support Analyst

    hace 7 meses


    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Prometeo Talent A tiempo completo

    As part of a project with a world-leading manufacturer of Data Networks, we are looking for a **Sales Support Analyst **to work closely with the internal Team helping with the internal day-to-day sales activities to increase the productivity of Juniper’s sales organization. The SSR is assigned to overlay with a specific territory or set of...

  • Support Analyst

    hace 7 meses


    Montevideo, Uruguay Quantik A tiempo completo

    ¡Únete a nuestro equipo como Support Assistant ! **Requisitos**: - Formación terciaria o estudiante avanzado en ingeniería en telecomunicaciones o campos relacionados. - Experiência mínima de 1 año en roles similares. - Dominio de sistemas operativos Windows y Linux. - Conocimiento de telefonía IP. - Conocimiento en redes, incluyendo configuración...

  • Team Support Analyst

    hace 5 días


    Montevideo, Uruguay Trafigura A tiempo completo

    -Trafigura Montevideo, United States Posted 23 hours ago Permanent Competitive **Main Purpose**: Work in one of the teams in the Montevideo office in a support role performing the tasks related to the specific team.**Knowledge Skills and Abilities, Key Responsibilities**: Knowledge and Skills: - Graduate Degree in Business Administration, Economics,...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...