IT Service Operations Specialist
hace 5 días
**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?
**Description & Qualifications**:
Description
About The Team:
The Global Product Reliability Operations Team works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.
About The Role:
We are seeking an IT Service Operations Specialist that will be instrumental in
taking charge of the incident response team, directing actions, and making crucial decisions to manage incidents effectively while documenting real-time information during the incident. This involves accurately recording decisions made, actions taken, timelines, communications, and any critical information exchanged throughout the incident response process.
Additional Responsibilities Include:
- Establishing clear communication channels, both internally among the response team and externally with stakeholders, to ensure everyone is informed and coordinated throughout the incident lifecycle.
- Managing or facilitating the setup and operation of communication bridges (such as conference calls or virtual platforms) to enable efficient and organized communication among the incident response team members, stakeholders, and relevant parties. This involves establishing clear communication protocols, managing participants, and ensuring effective information flow throughout the incident resolution process.
- Conducting post-incident reviews to analyze the response, identify areas for improvement, and implement changes to prevent similar incidents in the future.
- Assessing the situation, understanding the scope and impact of the incident, and devising a strategic plan to contain and resolve the issue swiftly.
- Allocating resources efficiently, including personnel, equipment, and tools, to address the incident's challenges.
- Making informed decisions promptly, adapting strategies as needed, and ensuring the safety of personnel and the organization's assets.
- Collaborating with different teams or departments involved in the incident response, ensuring seamless coordination and alignment of efforts.
- Identifying trends, patterns, or recurring issues, contribute to refining and evolving the incident management processes for better preparedness and response in the future.
- Weekend rotational support as a necessary requirement for the role.
**Qualifications**:
About You:
Basic Qualifications:
- Demonstrated proficiency in incident management
- Exceptional communication and interpersonal skills essential for effective collaboration with different stakeholders.
- Demonstrated ability to approach challenges with an analytical mindset, emphasizing problem-solving and an inclination toward continuous improvement initiatives.
- Expertise in ITIL V3.
Preferred Qualifications:
- Experience working within an ITIL or equivalent framework.
- Certifications like GCP Associate Cloud Engineer or related qualifications.
- Expertise in ITIL V4.
LI-Hybrid
**EEO Statement**:
**Equal Opportunity Employer**
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
-
Operations Specialist
hace 1 día
Montevideo, Uruguay Directa24 A tiempo completoDirecta24 is looking for an experienced **Operations Specialist** to join our Expansion team. The main aim is to ensure our operations run smoothly and all the processes are productive in all the markets we operate. Plus, the capacity for business analysis and found new business opportunities. What you will do: - Formulate business strategy with others in...
-
Operations Specialist
hace 5 días
Montevideo, Uruguay Vopero A tiempo completoOperations Specialist - México - Vopero está construyendo el ecosistema más grande de moda sustentable en Latinoamérica_ - Tu misión: _ - Dar soporte al gerente de operaciones de México - Supervisar las operaciones de producción, depósito y logística, asegurándose que cada sector cumpla con las métricas establecidas de manera eficiente -...
-
Customer Operations Specialist
hace 4 días
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, buscamos **Customer Operations Specialist** en **Buenos Aires, Argentina o en Montevideo, Uruguay**!*** - Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiência y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la...
-
Cloud Operations Specialist
hace 5 días
Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Marketo Marketing Specialist Revenue Operations..
hace 1 semana
Montevideo, Uruguay Prometeo Talent A tiempo completo**About the company** **Go Nimbly** is a Revenue Operations company. We help SaaS companies break down the silos that happen naturally as you grow. Silos aren't your fault, but they're hurting your revenue. They're causing friction for your customers. We'll identify exactly where that friction exists in your funnel, then build and operationalize...
-
Customer Service Specialist, Radio
hace 1 día
Montevideo, Uruguay NOKIA A tiempo completo**_About Mobile Networks_** - In Mobile Networks our goal is to be a leader in 5G and provide the best value to our customers as they evolve their networks. We continue to develop our 5G portfolio according to the latest 3GPP specifications. With more than 2,100 patent families essential for 5G, we are proud of the number of industry firsts that we have...
-
Field Service Engineer
hace 1 semana
Montevideo, Uruguay ABB A tiempo completo**Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Operations & Customer Service Representative
hace 3 días
Montevideo, Uruguay AmerisourceBergen A tiempo completo- What you will be doing -: Under the supervisor of the Operations Manager, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times PRIMARY DUTIES AND RESPONSIBILITIES: - To be the first point of contact to customers, international World Courier offices and...
-
Operations Lead
hace 3 días
Montevideo, Uruguay Directa24 A tiempo completoEron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers. We are looking for an experienced Operations Lead to join...
-
Onboarding Specialist/customer Service
hace 1 semana
Montevideo, Uruguay Altisource A tiempo completo**ARE YOU READY TO WORK AT ALTISOURCE?** At Altisource (NASDAQ: ASPS), we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction...
-
Product Specialist
hace 3 días
Montevideo, Uruguay CAE A tiempo completo**Role and Responsibilities** **About CAE** CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global...
-
It/operations Intern
hace 4 días
Montevideo, Uruguay Park Place Technologies Uruguay SRL A tiempo completo**What you'll be doing**: - Learns the Data Center Warranty and Hardware Services business (TPM). - Support the RSM on the day-to-day activity of our Field Services Delivery personnel ensuring customer satisfaction, retention, and loyalty. - Manage the communication with our local Field Engineers and Local Certified Partners. - Review tickets in a daily...
-
Operations Manager
hace 11 horas
Montevideo, Uruguay Directa24 A tiempo completoDirecta24 is looking for an experienced **Operations Manager** to join our Expansion team. The main aim is to ensure our operations run smoothly and all the processes are productive in all the markets we operate. Plus, the capacity for business analysis and found new business opportunities. What you will do: - Formulate business strategy with others in the...
-
IT Internal Audit
hace 7 días
Montevideo, Uruguay Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now, we are looking for an **IT Internal Audit & SOX Specialist** ( with an advanced English level ) to join our team at...
-
Junior IT Helpdesk Technician
hace 4 días
Montevideo, Uruguay Sportradar Latam A tiempo completo**Job description**: We are searching for a proactive self-motivated IT technician to join our Global IT team in Sportradar. The person will be responsible for providing Level 1 IT support tasks (hardware and software) for company employees both local and remotely, also performing administration tasks on company servers such as Active Directory, antivirus,...
-
Sr IT Talent Acquisition Specialist
hace 5 días
Montevideo, Uruguay dLocal A tiempo completo**Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...
-
Digital Marketing Specialist
hace 3 días
Montevideo, Uruguay Sabre A tiempo completoSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Onboarding Specialist
hace 1 día
Montevideo, Uruguay Curbelo & Cianci Consultores A tiempo completoDo you want to become part of one of the most successful and acquisitive software businesses in the world? - Are you someone who has the confidence to build relationships with senior executives and business owners? - Do you want to be part of a growing company with many opportunities to expand your ambitious career aspirations? We are looking to recruit an...
-
Mgr-operations
hace 2 semanas
Montevideo, Uruguay Marriott International, Inc A tiempo completo**Job Number** 23049684 **Job Category** Rooms & Guest Services Operations **Location** Aloft Montevideo Hotel, Victor Solino 350, Montevideo, Uruguay, Uruguay **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all operations in the hotel...
-
Mgr-operations
hace 4 días
Montevideo, Uruguay Marriott Worldwide A tiempo completo**Job Number** 22187793 **Job Category** Rooms & Guest Services Operations **Location** Aloft Montevideo Hotel, Victor Solino 350, Montevideo, Uruguay, Uruguay VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for assisting in successfully executing all operations in...