Account Manager Operations Specialist

hace 2 semanas

Montevideo, Montevideo, Uruguay Sabre A tiempo completo

Job Summary

Sabre is seeking a highly skilled Account Manager Operations Specialist to support the Account management team in optimizing customer retention strategies, enhancing customer support, and ensuring growth in client revenue through proactive engagement on operational support needs.

As a key member of the team, you will be responsible for maintaining positive customer relations and coordinating various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Key Responsibilities:

  • Lead weekly, bi-weekly, and monthly operational reviews with clients.
  • Assist with administrative tasks, including CRM, reporting, and preparation for client visits and presentations.
  • Coordinate with internal and external customers to meet service levels and maintain company standards.
  • Monitor performance and proactively provide clients with recommendations to optimize operational efficiencies.
  • Ensure contractual obligations are met from both client and Sabre.
  • Coordinate across various functions within Sabre to ensure client requirements are handled appropriately and in a timely manner.
  • Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward.
  • Proactively and diplomatically troubleshoot issues/potential issues with clients to ensure appropriate and relevant internal support is in place to support customer needs.
  • Make decisions based on keeping the three main pillars of our team in balance: client satisfaction, employee satisfaction, and fiscal fortitude.
  • Find opportunities for improvement across all pieces of the business we impact and provide solutions on how to get better.
  • Undertake various operational and administrative tasks, including support case creation, escalation, and reporting, property terminations, user access management, and more.

Requirements:

  • Pro-active, sense of responsibility, independent, customer-friendly, and target-focused.
  • Advanced level of English, both verbal and written.
  • A minimum of 2 years of customer-facing experience, preferably with CRS and/or hotel operations background.
  • Knowledgeable of hospitality-centric technology and systems with strong technical aptitude.
  • Advanced computer software skills, including technical/systems knowledge, Excel skills, and working knowledge of RM systems and BI tools.
  • Excellent oral and written communication skills, delivering complex solutions in an easy-to-understand manner.
  • Ability to lead and direct multiple projects and initiatives simultaneously.
  • Ability to lead client-facing meetings for operational reviews.
  • Strong interpersonal skills, with the ability to communicate professionally and effectively.
  • Exceptional time management, organizational skills, and follow-through, with the ability to handle multiple projects and deadlines.
  • Passionate about the hospitality industry.
  • Fanatical focus on customer success.

What We Offer:

  • Work in a modern campus with all the amenities it has to offer.
  • Annual performance bonus plans.
  • Development opportunities in country or globally.
  • Competitive private health insurance for employees and eligible children.
  • Extra paid time off (5 extra days each year).
  • 3-month paid parental leave (12 weeks for fathers/18 weeks for mothers).
  • Daily meal allowance.
  • End of year break.
  • Life insurance.
  • Corporate social responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.

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