Customer Service Representative

hace 3 días


Montevideo, Montevideo, Uruguay PST A tiempo completo

Company Overview

PST is a dynamic and international company seeking a motivated and communicative assistant to support our team in the area of customer management.

This role offers the opportunity to work in a fast-paced environment, utilizing strong organizational skills and project management abilities to coordinate tasks efficiently.

Job Description

We are looking for an experienced professional who can provide comprehensive customer support from start to finish. Key responsibilities include:

  • Creating tickets and resolving customer cases
  • Providing customer communication and supporting customers throughout the entire process
  • Initiating, tracking, and reviewing tickets
  • Scheduling appointments and documenting their content

The ideal candidate will have experience in sales, marketing, or customer service, with a strong understanding of workflow management and process documentation.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in any related discipline
  • At least 5 years of experience in a similar role
  • Strong English language skills, both written and spoken
  • Familiarity with ERPNext or similar systems (NetSuite, Odoo, Acumatica, Sage)
  • Experience with Large Language Models (LLM) and ability to create prompts and understand output

Benefits

We offer a flexible and independent work environment, with opportunities for growth and development within the company.



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