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Payment Operations Specialist

hace 2 semanas

Montevideo, Uruguay Exness Careers A tiempo completo

With over 1,500 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.

**Primary Job Purpose**

Payment Operations Specialist is responsible for clients unprocessed / pending deposits and withdrawals requests. Focused on analysing and preventing potential abuse / fraud cases in the payments ecosystem.

The purpose of the role is to ensure a secure and controlled environment by identifying any high-risk transactions/customers to prevent fraudulent activity and processing of lost and manual adjustments. This shall enhance the overall client's experience with deposits and withdrawals.

**Responsibilities**
- Process withdrawals (pendings) - Top priority among to-do list (at-least 50% of work time)
- Assist in financial transactions (customer deposits and withdrawals)
- To Identify and resolve issues related to Transaction Processing by conducting Analysis and following troubleshooting procedures
- To take relevant action in case of PSP downtime or non-scheduled emergency maintenance. (For instance turn off or switch provider).
- Assisting PSP by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
- Analyze data to find irregular client activity patterns and abnormal behavior
- Collate information to identify potential system faults and prevent abuse issues

**Role requirements**

SKILLS:

- Analytical and attention to details
- Proficiency in English and your native language (oral and written)
- Excellent communication and people skills
- Good organizational and administrative abilities
- Problem-solving skills
- Excel/Google sheets and docs

ATTITUDE:

- Initiative, communicative team player
- Combine a pleasant personality with a dynamic professional attitude
- Eager to learn and develop

**Additional**
- Payment Operations Specialist can work morning, evening, night shifts depending on the schedule
- Weekend rotation
- All public holidays are working days, but you get compensation in days for those public holidays (so you can use them for annual leave)

**Sounds like you? Apply.**: