Payment Operations Specialist, Latin America
hace 1 semana
With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.
**Your role at Exness**:
You will be responsible for clients' unprocessed or pending deposit and withdrawal requests. The purpose of the role is to ensure a secure and controlled payments environment by analyzing and identifying any high-risk transactions to prevent fraudulent activity, with the end goal of enhancing the overall client experience with deposits and withdrawals.
**You will**:
- Process withdrawals (pendings) - this task will make up approximately 50% of work time.
- Assist in financial transactions (customer deposits and withdrawals).
- Identify and resolve issues related to transaction processing by conducting analyses and following troubleshooting procedures.
- Take relevant action in case of PSP downtime or non-scheduled emergency maintenance (for instance, turn off or switch of provider).
- Assisting PSP by providing sufficient information (transaction details, error messages, and screenshots captured by customers) to carry out investigation on their side.
- Analyze data to find irregular client activity patterns and abnormal behavior.
- Collate information to identify potential system faults and prevent abuse issues.
- Work with relevant departments to follow up and close cases.
- Work on a rotating shift.
**What we expect from you**:
- Similar experience in payments or in a broker industry
- Proficiency in English and fluency in either Portuguese (preferred) or Spanish
- Analytical skills and attention to details
- Good organizational and administrative abilities
- Problem-solving skills
- Experience using Excel/Google Sheets and Docs
- Initiative-taker and communicative team player with a dynamic professional attitude
- Eagerness to learn and develop
- Readiness to work on a rotating shift (excluding night shifts)
**Nice to have**:
- Experience using Salesforce
**What you can expect from us**:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children's school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office
**Your journey after applying**:
- Intro call with your recruiter (30 minutes)
- Interview with the team lead (1 hour)
- Interview with the head of Payment Operations (1 hour)
**Sounds like you? Apply.**:
-
Operations Specialist
hace 4 semanas
Montevideo, Uruguay Directa24 A tiempo completoDirecta24 is looking for an experienced **Operations Specialist** to join our Expansion team. The main aim is to ensure our operations run smoothly and all the processes are productive in all the markets we operate. Plus, the capacity for business analysis and found new business opportunities. What you will do: - Formulate business strategy with others in...
-
Business Operations Specialist
hace 2 semanas
Montevideo, Uruguay Astropay A tiempo completo**We are looking for a** Business Operations Specialist t**o join our team!** **AstroPay** is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across...
-
Ssr Operations Analyst
hace 5 días
Montevideo, Uruguay Directa24 A tiempo completo**Directa24 **is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust Directa24 to effortlessly manage their payment expansion and drive payment conversions. We are looking...
-
Operations Manager
hace 1 semana
Montevideo, Uruguay Astropay A tiempo completo**We are looking for a** Operations Manager t**o join our team!** Since its inception in 2009, **AstroPay** has grown from a prepaid voucher provider in Brazil to become the online payment solution of choice for a rapidly growing global community of millions of passionate users in Latin America, Asia, Africa and Europe. We aim to be ‘more than just a...
-
Financial Accounting Manager
hace 3 días
Montevideo, Uruguay Cover Genius A tiempo completo**The Company** Our team and products have been recognized with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of...
-
Operations Specialist
hace 4 días
Montevideo, Uruguay Vopero A tiempo completoOperations Specialist - México - Vopero está construyendo el ecosistema más grande de moda sustentable en Latinoamérica_ - Tu misión: _ - Dar soporte al gerente de operaciones de México - Supervisar las operaciones de producción, depósito y logística, asegurándose que cada sector cumpla con las métricas establecidas de manera eficiente -...
-
Sales Representative
hace 4 semanas
Montevideo, Uruguay Actum Lab North America Inc. A tiempo completo**Sales Representative - Latin America (Remote)** Are you a passionate, results-driven individual with a hunger for sales and a knack for building relationships? Do you speak fluent Spanish and have a strong background in sales? If so, we have an exciting opportunity for you to join our team as a Sales Representative for the Latin American market. This is a...
-
Sales Representative
hace 2 días
Montevideo, Uruguay Actum Lab North America Inc. A tiempo completo**Sales Representative - Latin America (Remote)** Are you a passionate, results-driven individual with a hunger for sales and a knack for building relationships? Do you speak fluent Spanish and have a strong background in sales? If so, we have an exciting opportunity for you to join our team as a Sales Representative for the Latin American market. This is a...
-
Ssr Operations Payments Analyst
hace 4 días
Montevideo, Uruguay Directa24 A tiempo completo**Directa24 **is a 360 payment technology platform for Latin America, Asia and other emerging markets. We operate as a payment processor, making it simple and risk-free for our customers and partners. The biggest gaming, gambling and Forex companies trust Directa24 to effortlessly manage their payment expansion and drive payment conversions. We are looking...
-
EHS La Operations Manager
hace 3 días
Montevideo, Uruguay Corteva A tiempo completo**Description**: Position Overview: The Latin America EHS Leader will have responsibility for the environment, health, and safety of Latin America Seed Operations. The position will lead a Latin America team that will build a positive EHS culture, ensure compliance, solve problems, develop, and execute objectives that will positively impact the short - and...
-
Operations Assistant
hace 2 semanas
Montevideo, Uruguay America Steel Trade Corporation A tiempo completo**America Steel Trade Corporation** is an international trading company, AST specializes in sourcing, exporting/importing, and distributing steel and raw materials to the North, Central and South American Markets. - Who are we looking for:_ A motivated and self-driven individual who has significant communication skills, you will be responsible to assist in...
-
Customer Operations Specialist
hace 2 semanas
Montevideo, Uruguay Integer A tiempo completoBy living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...
-
Support Operations Specialist
hace 1 día
Montevideo, Montevideo, Uruguay PST A tiempo completoPST.AG is an international company that values innovative solutions and teamwork. As a Support Operations Specialist, you will play a crucial role in managing customer relationships and ensuring exceptional service delivery.Key ResponsibilitiesManaging customer interactions through creating tickets, resolving cases, and providing timely support.Collaborating...
-
Expansion Specialist
hace 2 semanas
Montevideo, Uruguay Directa24 A tiempo completoDirecta24 is looking for an experienced **Expansion Specialist **to join our Expansion team. The main aim is to ensure our operations run smoothly and all the processes are productive in all the markets we operate. Plus, the capacity for business analysis and found new business opportunities. What you will do: - Formulate business strategy with others in...
-
Cybersecurity Governance Specialist
hace 1 semana
Montevideo, Uruguay AstroPay A tiempo completo**We are looking for a Cyber Security Governance, Risk and Compliance specialist** t**o join our team!** Since its inception in 2009, **AstroPay** has grown from a prepaid voucher provider in Brazil to become the online payment solution of choice for a rapidly growing global community of millions of passionate users in Latin America, Asia, Africa and...
-
Payment Providers Acquisition Manager
hace 2 semanas
Montevideo, Uruguay Exness Careers A tiempo completoWith over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...
-
Customer Operations Specialist
hace 3 días
Montevideo, Uruguay Delivery Hero A tiempo completoAbout the opportunity Tenemos una oportunidad para vos, buscamos **Customer Operations Specialist** en **Buenos Aires, Argentina o en Montevideo, Uruguay**!*** - Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiência y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la...
-
Cloud Operations Specialist
hace 4 días
Montevideo, Uruguay UKG (Ultimate Kronos Group) A tiempo completo**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Legal/compliance Specialist
hace 3 días
Montevideo, Uruguay ODAMIX A tiempo completoStart up Software factory for fintech and payments industries is looking for a legal/compliance specialist. Job requieres merchant legal support, revise agreements and documents pertinent to merchants onboarding. English and excel is required. Lawyer with experience in Fintech. Experience in payment processing companies is valued. We offer hybrid work...
-
Operations Lead
hace 4 semanas
Montevideo, Uruguay Directa24 A tiempo completoEron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers. We are looking for an experienced Operations Lead to join...