Supervisor Technical Product Support

hace 2 meses

Montevideo, Uruguay Sabre A tiempo completo

Description

The SabreSonic team provides direct support to airlines that use our products. Some of our daily challenges involve working with check in applications, passenger reservations, transactions in websites and a lot more.

Role and Responsibilities:

Complexity: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to team members according to established policies and management guidance. Administers company policies that directly affect team members. Recommends changes to improve processes. Management reviews work to measure meeting of objectives. May be responsible for many phases or sub-tasks of project or entire projects of moderate complexity. Impact: Performs and supervises or leads a team of individual contributors (usually entry level roles), in a functional area. Develops and is accountable for team performance and developing in different areas such as technical knowledge, customer service, etc. Influence / Leadership: Frequently interacts with direct reports and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules. Scope: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action. Customer service includes communication via telephone, email or web case. Ensures delivery of objectives and client expectations are met in accordance with contractual obligations. Supervision: Provides direct supervision to professional individual contributors. Coach team members for continuous development, meet schedules, and resolve problems. Will be engaged in escalation from different stakeholders to work on urgent issues.


Qualifications and Education Requirements:

Advanced English level both written and verbal. Prior leadership experience, coaching and developing team members. Minimum High School diploma, University student or graduate Demonstrates good time management and priority setting skills Demonstrates effective teamwork skills Demonstrates ability to work under pressure and handling complexity Great communication and presentation skills Must be organized, able to multi-task and work in all areas as needed Proven analytical skills Excellent customer service skills Able to make decisions based on data Technical experience is valued. Experience using Salesforce CRM tool is valued Travel Industry background is desired.

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children  Extra Paid Time Off (5 extra days each year)  3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)  Daily meal allowance End of Year Break  Life Insurance  Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

#LI-Hybrid#LI-VP1

  • Technical Product Support Supervisor

    hace 3 semanas

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleThe SabreSonic team is seeking a highly skilled Technical Product Support Supervisor to join our team. As a Technical Product Support Supervisor, you will be responsible for providing direct support to airlines that use our products, working with check-in applications, passenger reservations, and transactions in websites.Key...

  • Technical Support Supervisor

    hace 1 mes

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleThe SabreSonic team is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing direct support to airlines that use our products.Key ResponsibilitiesComplexity: Receives assignments in the form of objectives with goals and the process by which to meet goals....

  • Technical Product Support Specialist

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Product Support

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Radixx Team Lead

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Lead Technical Product Support Specialist

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Support Specialist

    hace 3 semanas

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Unlock Your Potential as a Technical Support ConsultantAre you passionate about delivering exceptional customer experiences and troubleshooting technical issues? Do you thrive in a multicultural and multilingual environment? We're looking for a skilled Technical Support Consultant to join our team at SupportYourApp.Key Responsibilities:Provide top-notch...

  • Technical Product Support Specialist III

    hace 3 semanas

    Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry by leveraging next-generation technology to create innovative solutions that address complex challenges in travel.Our team, Offers, Pricing and Revenue Management, is looking for a Contributor Pricing Business Analyst with a Global Distribution System and/or travel industry background to...

  • Technical Support Specialist

    hace 1 mes

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Technical Support ConsultantAre you passionate about delivering exceptional customer experiences?We're seeking a skilled Technical Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a Technical Support Consultant, you will be responsible for providing top-notch technical support to our clients via various...

  • Product Support Analyst

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Supervisor Product Support

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Technical Support Specialist

    hace 1 semana

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Technical Support SpecialistSupportYourApp is a leading Support-as-a-Service company seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will provide exceptional technical support to clients around the globe, utilizing your expertise to resolve complex issues and ensure customer satisfaction.Key...

  • Technical Support Specialist

    hace 4 semanas

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    {"h1": "Technical Support Consultant", "p": "Are you passionate about technology and customer satisfaction? We are looking for a skilled Technical Support Consultant to join our team at SupportYourApp. As a Technical Support Consultant, you will be responsible for providing exceptional technical support to our clients via various communication channels. You...

  • Technical Support Specialist

    hace 3 semanas

    Montevideo, Montevideo, Uruguay SupportYourApp A tiempo completo

    Unlock Your Potential in Technical SupportAre you passionate about technology and customer satisfaction? Do you have a knack for problem-solving and a desire to work in a multicultural environment?We're looking for a skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for...

  • Technical Support Specialist

    hace 7 meses

    Montevideo, Uruguay XperiencOps Inc A tiempo completo

    XperiencOps Inc. is seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance to our clients and resolving their issues in a timely and efficient manner. Your ability to troubleshoot complex problems, communicate...

  • Radixx Senior Technical Expert

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...

  • Technical Support Specialist

    hace 7 meses

    Montevideo, Uruguay Selligent Marketing Cloud A tiempo completo

    Technical Support Specialists are responsible for providing first-level technical support for the company’s different solutions, delivering an outstanding customer experience through our ticketing system. They are expected to train customers on using our technology, troubleshoot any potential issues, and excel in creative problem-solving, delivering...

  • Technical Support Analyst

    hace 5 meses

    Montevideo, Uruguay Infogain LATAM S.A. A tiempo completo

    The Position **Responsibilities**: - Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team - Logs and tracks calls using a problem management database and maintains history records and related problem documentation - Prepares standard statistical reports,...

  • Product Support Analyst I

    hace 5 meses

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Technical Product Support Specialist III

    hace 3 semanas

    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.  Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for...