Technical Support Supervisor

hace 1 mes


Montevideo, Montevideo, Uruguay Sabre A tiempo completo

About the Role

The SabreSonic team is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing direct support to airlines that use our products.

Key Responsibilities

  • Complexity: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to team members according to established policies and management guidance.
  • Impact: Performs and supervises or leads a team of individual contributors in a functional area. Develops and is accountable for team performance and developing in different areas such as technical knowledge, customer service, etc.
  • Influence / Leadership: Frequently interacts with direct reports and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
  • Scope: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
  • Supervision: Provides direct supervision to professional individual contributors. Coach team members for continuous development, meet schedules, and resolve problems.

Qualifications and Education Requirements

  • Advanced English level both written and verbal.
  • Prior leadership experience, coaching and developing team members.
  • Minimum High School diploma, University student or graduate.
  • Demonstrates good time management and priority setting skills.
  • Demonstrates effective teamwork skills.
  • Demonstrates ability to work under pressure and handling complexity.
  • Great communication and presentation skills.
  • Must be organized, able to multi-task and work in all areas as needed.
  • Proven analytical skills.
  • Excellent customer service skills.
  • Able to make decisions based on data.
  • Technical experience is valued.
  • Experience using Salesforce CRM tool is valued.
  • Travel Industry background is desired.

Benefits

  • Work in modern Zonamerica campus alongside all the amenities it has to offer.
  • Annual Performance bonus plans.
  • Development opportunities in country or globally.
  • We offer a competitive private health insurance for employees and eligible children.
  • Extra Paid Time Off (5 extra days each year).
  • 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers).
  • Daily meal allowance.
  • End of Year Break.
  • Life Insurance.
  • Corporate Social Responsibility opportunities.
  • Recognition and acknowledgement programs.
  • Fun employee engagement and development events.


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