Technical Support Supervisor
hace 1 mes
About the Role
The SabreSonic team is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing direct support to airlines that use our products.
Key Responsibilities
- Complexity: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to team members according to established policies and management guidance.
- Impact: Performs and supervises or leads a team of individual contributors in a functional area. Develops and is accountable for team performance and developing in different areas such as technical knowledge, customer service, etc.
- Influence / Leadership: Frequently interacts with direct reports and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
- Scope: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
- Supervision: Provides direct supervision to professional individual contributors. Coach team members for continuous development, meet schedules, and resolve problems.
Qualifications and Education Requirements
- Advanced English level both written and verbal.
- Prior leadership experience, coaching and developing team members.
- Minimum High School diploma, University student or graduate.
- Demonstrates good time management and priority setting skills.
- Demonstrates effective teamwork skills.
- Demonstrates ability to work under pressure and handling complexity.
- Great communication and presentation skills.
- Must be organized, able to multi-task and work in all areas as needed.
- Proven analytical skills.
- Excellent customer service skills.
- Able to make decisions based on data.
- Technical experience is valued.
- Experience using Salesforce CRM tool is valued.
- Travel Industry background is desired.
Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer.
- Annual Performance bonus plans.
- Development opportunities in country or globally.
- We offer a competitive private health insurance for employees and eligible children.
- Extra Paid Time Off (5 extra days each year).
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers).
- Daily meal allowance.
- End of Year Break.
- Life Insurance.
- Corporate Social Responsibility opportunities.
- Recognition and acknowledgement programs.
- Fun employee engagement and development events.
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