Supervisor Product Support

hace 5 meses


Montevideo, Uruguay Sabre A tiempo completo

Job Family:
Product Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

Team Description

Oversees Customer Care’s global support operation, ensuring the delivery of outstanding customer service and support on Sabre Hospitality products. Supervises representatives that are answering customer inquiries through live and online communication channels. Ensures representatives are properly trained and developed to needed knowledge and process standards, drives individual and team performance, helps build support strategy and participates in special projects focused on technology and innovation.
- Plan, organize and supervise the effective execution of the support operation, including staffing decisions for standard and irregular operations.
- Organize new, recurrent and advanced agent training based on knowledge needs and top contact drivers
- Plan employee development based on skills, performance and market challenges
- Identify and develop individual and group strengths and weaknesses
- Monitor for group and individual performance, coaching and counseling
- Perform regular evaluations and conduct feedback discussions
- Establish and foment a culture of teamwork and cooperation
- Resolve Human Resources related issues
- Responsible for interviewing and hiring new staff
- Motivate employees and recognize team and individual achievements
- Is effective in a variety of formal presentation settings: one-on-one, small/large groups, with peers, direct reports, bosses and senior leaders.
- Ensures that Customer Care related KPIs are met and is responsible for adherence to budget and forecasts
- Coordinates with Product Management to ensure better customer adoption and raise visibility on customer and product issues

Qualifications and Education Requirements
- Advanced level of spoken and written English
- Prior Customer support experience and excellent phone etiquette
- Prior people management experience
- Analytical mindset and open to work under pressure with deadlines
- Good computer knowledge of Microsoft systems and other complex systems
- Excellent communications and interpersonal skills
- Skilled at priority setting
- Strong organizational, planning and time management skills
- Skilled at employee coaching, motivation and development

**Benefits**:

- Work in modern Zonamerica campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

Stay connected with Sabre Careers

LI-Hybrid#LI-VP1



  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleThe SabreSonic team is seeking a highly skilled Technical Product Support Supervisor to join our team. As a Technical Product Support Supervisor, you will be responsible for providing direct support to airlines that use our products, working with check-in applications, passenger reservations, and transactions in websites.Key...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleThe SabreSonic team is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing direct support to airlines that use our products.Key ResponsibilitiesComplexity: Receives assignments in the form of objectives with goals and the process by which to meet goals....


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the RoleSabre is seeking a highly skilled Product Support Analyst to join our team. As a Product Support Analyst, you will be responsible for providing technical support to our customers, resolving complex issues, and ensuring prompt resolutions in a fast-paced environment.Key ResponsibilitiesConduct logical analysis of customer issues and drive...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    About the Role:As a Product Support Specialist at Sabre, you will be responsible for providing technical support to Airlines and Agencies, utilizing Sabre's top-notch systems and solutions. You will work in a high-speed, fun environment where you can bring your skills to the next level.Key Responsibilities:Conduct logical analysis of customer issues and...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Sabre A tiempo completo

    Description Join our team as a Product Support Analyst! Dive into complex challenges for Airlines and Agencies using Sabre's top-notch systems and solutions. Provide tech support, share best practices, and ensure prompt resolutions in a high-speed, fun environment. If you're ready to bring your skills to the next level, apply now! Responsibilities ...

  • Product Support

    hace 5 meses


    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Sabre A tiempo completo

    Description The SabreSonic team provides direct support to airlines that use our products. Some of our daily challenges involve working with check in applications, passenger reservations, transactions in websites and a lot more. Role and Responsibilities: Complexity: Receives assignments in the form of objectives with goals and the process by...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Uruguay Integer A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Product Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...


  • Montevideo, Uruguay Sabre A tiempo completo

    Job Description **Responsibilities**: - Conducts logical analysis of customer issues and drives resolution. - Works collaboratively to ensure customer needs are met by partnering with advanced support teams, account managers, implementation and product development. - Possesses the ability to evaluate the impact of the issue to the customer and determines...

  • Product Specialist

    hace 5 meses


    Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Montevideo, Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry by leveraging next-generation technology to create innovative solutions that address complex challenges in travel.Our team, Offers, Pricing and Revenue Management, is looking for a Contributor Pricing Business Analyst with a Global Distribution System and/or travel industry background to...

  • Desktop Support Lead

    hace 5 meses


    Montevideo, Uruguay Sportradar A tiempo completo

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. We are currently seeking a Supervisor to lead...


  • Montevideo, Uruguay Sabre A tiempo completo

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Supervisor/a de Ventas

    hace 5 meses


    Montevideo, Uruguay BDO Uruguay A tiempo completo

    BDO en Uruguay selecciona Supervisor de Ventas para importante tienda de indumentaria femenina. **Requisitos**: Tecnicatura en comercio, administración o ventas Experiência de 2 o 3 años en puestos similares y disponibilidad para viajar. **Responsabilidades**: Realizará reportes a la gerencia comercial, definirá las necesidades de los equipos y...

  • Radixx Team Lead

    hace 5 meses


    Montevideo, Uruguay Sabre A tiempo completo

    Job Family: Technical Support Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with...