IT Service Desk
hace 2 meses
Description
We are looking for a knowledgeable and proactive Senior Cloud Engineer (Level 3) to join our team. This role will be pivotal in providing advanced support to our Level 2 agents while also driving cloud initiatives and optimizations using Microsoft Azure and Microsoft Solutions Framework (MSF) technologies. The ideal candidate will possess deep technical expertise and a collaborative mindset to enhance our cloud support processes.
Role and Responsibilities
You will need to hit the ground running, as this is a very busy (but supportive) team The position suits a senior candidate with excellent communication skills who is patient, technically savvy and thinks outside the box at times when needed We are not looking for an entry-level or junior recruit, but a technical leader and mentor to first-line staff. If you succeed in this role, there are fantastic opportunities for growth and development within Sabre technology teams
Serve as the primary escalation point for complex cloud-related issues that Level 2 agents cannot resolve. Analyze and troubleshoot advanced cloud incidents, ensuring timely resolution and minimal disruption to services. Collaborate with Level 2 agents to enhance their skills and knowledge through training and mentorship. Design and implement best practices for cloud architecture, security, and management within Microsoft Azure. Develop and optimize CI/CD pipelines using Azure DevOps to streamline deployment processes. Document procedures, troubleshooting steps, and solutions for knowledge sharing among the support team. Monitor cloud infrastructure and applications for performance and reliability, implementing proactive measures to prevent issues. Engage with cross-functional teams to identify opportunities for improvement in cloud service delivery. Stay updated on the latest trends in cloud technologies and provide recommendations for enhancements.Qualifications and Education Requirements
Excellent communication skills - verbal and written Advanced English level both verbal and written 5+ years in IT service or support roles 5+ years supporting Microsoft 365 products, Windows 10 and laptop technologies 5+ years managing Azure Active Directory users and objects Experience with Service Now incident management and knowledge articles Experience working within an ITIL framework Experience writing technical documentationBenefits
Work in modern Zonamerica campus alongside all the amenities it has to offer Annual Performance bonus plans Development opportunities in country or globally We offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowance End of Year Break Life Insurance Corporate Social Responsibility opportunities Recognition and acknowledgement programs Fun employee engagement and development eventsWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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