Customer Service Assistant

hace 5 días


Montevideo, Uruguay Action for Talent A tiempo completo

La es una empresa líder mundial en tecnología médica, con sede en Tokio y operaciones a nível mundial y asocia a más de 30.000 asociados en todo el mundo para brindar soluciones médicas innovadoras en más de 160 países y regiones.

La persona que ocupe la posición tendrá, entre otras, las siguientes responsabilidades:
\- Atender a clientes externos y al Servicio Técnico (servicios internos y outsourcing)

\- Recepcionar y procesar diariamente los pedidos de clientes para lograr entregas a tiempo

\- Recepcionar y tramitar diariamente el servicio técnico solicitado

\- Efectuar la revisión y seguimiento diario de Órdenes Abiertas por bloqueo de crédito, bloqueo de precio, backorders

\- Emitir facturas, créditos y devoluciones en los sistemas informáticos

\- Coordinar y revisar documentos con Área Fiscal, conciliación de facturas, etc

\- Procesar información de acuerdo a licitaciones, contratos o necesidades del cliente

\- Efectuar seguimiento de entrega para asegurar la satisfacción del cliente

\- Crear casos de SalesForce para créditos o inquietudes de clientes, soporte documental y cierre del caso con la aprobación correspondiente

\- Asegurar el cumplimiento de transacciones y soporte de documentos para auditoría de movimiento de mercancías y trazabilidad, y de acuerdo con la Política de Gestión de Inventarios, documento de Pedidos de Clientes, instrucciones, facturas, aprobaciones libres de cargos, etc

\- Asegurar los documentos fiscales firmados por el cliente (Factura, guías de despacho, Notas de Crédito, Devoluciones) para propuestas de cobro

\- Mantener una comunicación frecuente y de calidad con el Supervisor de Servicio al Cliente de LATAM

\- Desarrollar y mantener relaciones exitosas con clientes externos e internos

**Requisitos**:
\- Profesional o estudiante avanzado(a) de las carreras de Licenciatura en Administración, Negocios Internacionales o similares

\- Se requiere experiência de al menos 2 años en Atención al Cliente para Empresas Médicas

\- Se requiere conocimientos en facturación

\- Se requiere nível de inglés FCE aprobado

\- Se valora conocimiento en SAP y SalesForce

\- Se requiere manejo de excel intermedio

Beneficios

**\- Modalidad de trabajo híbrida**: 3 días presenciales en las oficinas en Aguada Park



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