Customer Service Assistant
hace 4 meses
La persona que ocupe la posición tendrá, entre otras, las siguientes responsabilidades:
Atender a clientes externos y al Servicio Técnico (servicios internos y outsourcing)
Recepcionar y procesar diariamente los pedidos de clientes para lograr entregas a tiempo
Recepcionar y tramitar diariamente el servicio técnico solicitado
Efectuar la revisión y seguimiento diario de Órdenes Abiertas por bloqueo de crédito, bloqueo de precio, backorders
Emitir facturas, créditos y devoluciones en los sistemas informáticos
Coordinar y revisar documentos con Área Fiscal, conciliación de facturas, etc
Procesar información de acuerdo a licitaciones, contratos o necesidades del cliente
Efectuar seguimiento de entrega para asegurar la satisfacción del cliente
Crear casos de SalesForce para créditos o inquietudes de clientes, soporte documental y cierre del caso con la aprobación correspondiente
Asegurar el cumplimiento de transacciones y soporte de documentos para auditoría de movimiento de mercancías y trazabilidad, y de acuerdo con la Política de Gestión de Inventarios, documento de Pedidos de Clientes, instrucciones, facturas, aprobaciones libres de cargos, etc
Asegurar los documentos fiscales firmados por el cliente (Factura, guías de despacho, Notas de Crédito, Devoluciones) para propuestas de cobro
Mantener una comunicación frecuente y de calidad con el Supervisor de Servicio al Cliente de LATAM
Desarrollar y mantener relaciones exitosas con clientes externos e internos
Es una empresa líder mundial en tecnología médica, con sede en Tokio y operaciones a nível mundial y asocia a más de 30.000 asociados en todo el mundo para brindar soluciones médicas innovadoras en más de 160 países y regiones.
**Requisitos**:
Profesional o estudiante avanzado(a) de las carreras de Licenciatura en Administración, Negocios Internacionales o similares
Se requiere experiência de al menos 2 años en Atención al Cliente para Empresas Médicas
Se requiere conocimientos en facturación
Se requiere nível de inglés FCE aprobado
Se valora conocimiento en SAP y SalesForce
Se requiere manejo de excel intermedio
Beneficios
**Modalidad de trabajo híbrida**: 3 días presenciales en las oficinas en Aguada Park
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