Senior Support Specialist

hace 4 semanas

Montevideo, Uruguay CAE A tiempo completo

**Role and Responsibilities**

**_
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise._**

**_
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience._**

**The role we are offering you**:
**Main responsibilities**:

- Troubleshoot, diagnose and take actions and triage for customer faced systems.
- Participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support.
- BS/BA degree in Computer Science or related field, or commensurate experience required
- Minimum 5 years related experience in Operations-SysAdmin or Software Devolpment
- Strong attitude towards teamwork, knowledge sharing and documentation.
- Exercise judgement within defined procedures and practices to determine appropriate action.
- Strong understanding of programming languages and scripting including Bash and Python; Terraform knowledge required, Ansible and/or AWS Lambda knowledge are a plus.
- Comprehensive understanding of Unix OS family -Redhat preferred-, Cloud infrastructure, networking, replication principles, and multi-datacenter operations
- Understanding of Agile Methodologies, SCM, and Software Development life-cycle practices are a bonus
- A strong focus on business outcomes, performance optimization, cost reduction, simplicity in design
- ITSM knowledge required, ITIL Certifications are a plus
- Basic Oracle or MS-SQL server knowledge at user level is a plus
- Experience with monitoring tools: Cloud Watch, Zabbix, ELK are a plus
- Must have advanced oral and written communication level in English

**CAE offers**:

- An environment where your initiatives will be recognized and valued.
- The opportunity to travel internationally.
- The opportunity to work on a variety of projects on a multidisciplinary team.
- The opportunity to represent the organization at external conventions and conferences.
- The possibility to work from home occasionally.
- Flexible schedules.
- Attractive employee benefits.

Come share your passion with us

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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