Collections Supervisor Lead
hace 3 semanas
Job Summary
Sabre is seeking a highly skilled and experienced Collections Supervisor to join our team. As a key member of our global accounting team, you will play a crucial role in leading and maintaining collections processes, developing and executing collections strategies, and driving a winning team culture.
Key Responsibilities
- Lead and manage a team of collections analysts to ensure they meet or exceed targets and deliver exceptional service to customers
- Maintain professional relationships with stakeholders and customers handling escalated collections issues, and providing guidance to resolve complex accounts
- Collaborate with collections management in the development and implementation of effective collections strategies, policies, and procedures to reduce outstanding balances and minimize bad debt
- Monitor and evaluate the collections team's performance, providing coaching and training as needed to improve collection efforts and achieve departmental goals
- Generate and analyze dashboards and reports related to accounts receivable and collections performance, using data-driven insights to make informed decisions and identify areas for improvement
- Assist in the development of forecasts and collections plans to meet or exceed established targets
- Ensure that all collections activities adhere to relevant laws, regulations, and company policies
- Continuously identify opportunities to streamline collections processes and implement improvements for increased efficiency and effectiveness
- Maintain accurate records of collections efforts, payment arrangements, and customer interactions
- Provide ongoing training to collections staff, ensuring they have the necessary knowledge and skills to excel in their roles
- Participate as a stakeholder and subject matter expert in new system implementations as required
Requirements
- Bachelor's degree in Accounting, Business Administration, or related field
- Master's degree or postgraduate degree preferred
- Fluent in English and Spanish (oral and written). Fluency in German, Portuguese, French, Italian, or Mandarin a plus
- Related experience (e.g. collections, billing, accounting), with a minimum of 2 years supervisory experience
- Strong knowledge of accounts receivable principles, collections best practices, and relevant laws and regulations
- Promote and support team building and talent development
- Strong ability to implement and improve processes
- Excellent communication (verbal and written) and negotiation skills
- Strong organizational and time management skills
- Detail-oriented with both the ambition and willingness to dive into the details necessary to accomplish responsibilities and solve problems
- Exceptional interpersonal skills and the ability to work effectively with all levels of internal and external stakeholders
- SAP and SalesForce knowledge preferred
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
What We Offer
- Work in a modern campus alongside all the amenities it has to offer
- Annual Performance bonus plans
- Development opportunities in country or globally
- Competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
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