Agresso Business Systems Analyst

Overview:
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. **Click here for more information about**Internova Travel Group**.**

**Responsibilities**:
**JOB OVERVIEW**:
The Agresso Business Systems Analyst plays a critical role in supporting the Central Command travel module of Agresso (Unit 4), a key mid-office system that integrates travel booking data with NetSuite ERP, commission management systems, and the advisor portal. This position serves as a bridge between business users and developers, ensuring system functionality aligns with business needs. The analyst will provide end-user support, document and translate business requirements, and lead testing efforts for system enhancements and updates. This position is part of the Financial Application team.

**RESPONSIBILITIES**:
Primary responsibilities for the Agresso Business Systems Analyst relate to end user support, functional requirements and testing, and other related activities to ensure end users have a functioning system that meets their requirements.

Specific responsibilities of this role include:

- System Support & Issue Management
- Provide day-to-day support for Agresso Central Command travel module users.
- Manage and resolve tickets through the system’s support platform.
- Troubleshoot functional issues and escalate technical problems as needed.
- Ensure system uptime and performance meet business expectations.
- Requirements Gathering & Documentation
- Collaborate with business stakeholders to gather and document business requirements.
- Translate business needs into functional specifications for developers.
- Maintain clear and comprehensive documentation for system processes and enhancements.
- Participate in design reviews and provide input on functional design.
- Testing & Quality Assurance
- Develop test scripts and execute test plans for system changes and enhancements.
- Coordinate user acceptance testing (UAT) with business users.
- Validate data flows between Agresso, NetSuite ERP, and other integrated systems.
- Ensure system updates meet functional and performance requirements.
- Cross-System Integration & Collaboration
- Support integration efforts between Agresso and external systems (NetSuite, commission management, advisor portal).
- Work closely with developers to ensure seamless data exchange and process alignment.
- Collaborate with finance and travel teams to align system functionality with operational needs.
- Monitor and improve integration workflows for accuracy and efficiency.

Qualifications:
**QUALIFICATIONS**:

- Bachelor’s degree in technology or related field
- 3-5 years of relevant experience
- Intermediate SQL knowledge, ability to write and understand simple SQL queries
- ERP systems experiences, preferably with NetSuite
- Experience testing and building test plans for system changes
- Accounting knowledge a plus
- Travel industry experience a plus

**Pay and Benefits**

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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