Customer Streaming Support Representative

hace 5 meses

Montevideo, Uruguay UPshow A tiempo completo

**Responsibilities**:

- Build and maintain Everpass events in the UPshow backend, based on master schedule
- Execute Everpass live event streams for UPshow customers
- Collaborate with engineering and product to evolve our streaming product
- Answer inbound customer support tickets from conflict to resolution
- Troubleshoot customer issues relating to device installation, streaming and connectivity issues, registering for streaming events, all while ensuring customer satisfaction

**Qualifications**
- College degree
- 2+ years of customer service, operations or technical support experience
- General understanding of network connectivity and passion for sports and entertainment
- Motivated self-starter who can work independently
- Strong focus on attention to detail
- Patient demeanor and thoughtful communication skills
- Available to work Wednesday - Sunday or Saturday - Wednesday and outside of regular 9-5 CT hrs in support of scheduled events
- Proficient in English - spoken and written
- Must have excellent internet connection with ability to stream up to 4k in multiple instances

**About UPshow**:
UPshow is one of the midwest’s fastest growing SaaS companies, achieving 75%+ revenue growth each of the last four years. UPshow’s current organization of approximately 60 people is forecasting even faster revenue growth over the next several years. UPshow serves some of the largest companies in the Hospitality, Fitness and Health Care industries. Examples include: Buffalo Wild Wings, Chick-fil-A, Kaiser Permanente, Crunch Fitness, ATI Physical Therapy, Burger King and Sodexo.

UPshow, the leading in-venue entertainment and marketing platform, is the first and only provider of white-labeled, digital interactive networks for retail and hospitality brands to engage customers and employees directly from their mobile devices.

UPshow’s technology makes it simple for large brands to build and launch engaging and promotional experiences on thousands of in-venue TV screens creating a revolutionary in-venue network that drives customer and employee behaviors at the point of action.

UPshow gives our customers the ability to control what actually goes up on their screens by allowing them to program hyper-local, brand-relevant content such as sports, news, e-gaming, sports odds/betting, viral videos, pay-per-view content, RSS feeds, social media, and interactive games.

We help increase the number of new customers, the check size of their current customers, and the frequency in which customers come back and visit. With over 500 entertainment channels, UPshow is actively growing its content library with the most prolific rights owners.

UPshow’s cloud-based content management system gives our customers complete control on how they program the experiences and offers on these networks, including by day-part, by region, venue, and even down to the individual screen, all done remotely. UPshow’s customers can run fleets of A/B tests and use UPshow’s rich data & analytics capabilities to measure and optimize user behaviors. Retailers choose from available templates and content in UPshow’s library and create their own offers and marketing messages to display in harmony with entertaining content.

UPshow's customers include hospitality, fitness, entertainment, and healthcare venues such as Burger King, Buffalo Wild Wings, Anytime Fitness, Dave and Busters, Chick-fil-A, MD Now, UFC Gyms, Dunkin Donuts, Sky Zones, and ATI Physical among others. Its network spans more than 25,000 screens in venues around the world and is doubling in size every year.

As examples, Buffalo Wild Wings uses UPshow to operate their own BWW-branded “OT Channel”. Burger King uses UPshow to operate the BK-branded “KingBoard”. UPshow technology allows brands to create integrated TV-to-mobile activation experiences that drive new behaviors and commerce inside of their venues. The platform’s analytics display and measure the usage and ROI of all the content and interactive offers on these retailer-owned networks.

Through UPshow, retailers are learning that controlling their own networks in this way can be more valuable than using traditional linear TV or regular digital signage, by driving increased business results.

**Benefits and Perks**:

- Competitive Compensation
- Medical insurance
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
- Unlimited PTO
- Paid Parental Leave
- Summer Fridays
- Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives UPshow forward. If you are the right person for the rol

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