Bilingual Customer Representative
hace 1 semana
eTeacher Group is a leading virtual school, established in 2000, that operates online teacher-led classes worldwide.
About the Position:
The successful candidate will be responsible for improving customer retention by handling customer concerns and escalating issues as needed.
Key responsibilities include:
- Performing outbound calls and interactions to uncover customer needs and offer solutions.
- Providing immediate follow-up on customer complaints and concerns.
- Using specialized offers and tools to retain customers and escalate complex issues.
- Resolving problems regarding billing and receiving customer payments.
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets.
- Ensuring accurate entry of customer information into our database.
- Navigating multiple software applications and technologies simultaneously.
- Working closely with the finance department.
- Bilingual (English/Spanish) communication skills are essential.
Requirements include excellent communication and relationship-building skills, a strong sense of urgency, and the ability to effectively multi-task and work independently.
Experience in a call center environment is a plus, and proficiency with computers is an advantage.
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