Bilingual Customer Representative

hace 1 semana


Montevideo, Montevideo, Uruguay eTeacher Group A tiempo completo

eTeacher Group is a leading virtual school, established in 2000, that operates online teacher-led classes worldwide.

About the Position:

The successful candidate will be responsible for improving customer retention by handling customer concerns and escalating issues as needed.

Key responsibilities include:

  • Performing outbound calls and interactions to uncover customer needs and offer solutions.
  • Providing immediate follow-up on customer complaints and concerns.
  • Using specialized offers and tools to retain customers and escalate complex issues.
  • Resolving problems regarding billing and receiving customer payments.
  • Exceeding customer satisfaction, efficiency metrics, and issue resolution targets.
  • Ensuring accurate entry of customer information into our database.
  • Navigating multiple software applications and technologies simultaneously.
  • Working closely with the finance department.
  • Bilingual (English/Spanish) communication skills are essential.

Requirements include excellent communication and relationship-building skills, a strong sense of urgency, and the ability to effectively multi-task and work independently.

Experience in a call center environment is a plus, and proficiency with computers is an advantage.



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