Technical Product Specialist
hace 4 semanas
Role and Responsibilities
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.
Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.
**The role we are offering you**:
We are looking for experienced individual to join our Flight Plan Manager Advanced Support Team, based in Montevideo, Uruguay. Are you ready to:
Troubleshoot, and resolve customers technical concerns
Identify and implement technical solutions and configurations for existing customers
Support on implementation projects
Create and update solution documentation
Work on shifts, including weekends
Teach and upskill colleagues
Able to deal with ambiguity
Able to decide for when escalation is needed and trigger for management attention
WHAT WILL YOU ACHIEVE?
Satisfy customers, by fast resolution of customer concern and proactive communication
Impress team colleagues, with fast technical trouble shooting in large and complex windows environment
Get appreciation, for being a team player that supports other team members in a self-organizing team
University degree or above
Proficient English written and verbal communication skills
5+ years of experience in customer interaction and technical support
Aviation knowledge, or aviation industry experience is required
Experience in MS Windows Server, MS SQL Server, Clustering
Experience in a scripting language (e.g. PowerShell)
Knowledge of ITIL processes. E.g. Change Management
**CAE offers**:
an environment where your initiatives will be recognized and valued
the opportunity to travel internationally
the opportunity to work on a variety of projects on a multidisciplinary team
the opportunity to represent the organization at external conventions and conferences
the possibility to work from home occasionally
flexible schedules
attractive employee benefits
Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia)
Ability to develop industry knowledge about airlines and flight operations
A critical position in a growing company using a market leading IT system
Come share your passion with us
LI-JN1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
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