Technical Product Specialist

hace 3 días

Montevideo, Uruguay CAE A tiempo completo

**Role and Responsibilities**

**_
CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise._**

**_ Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience._**

**The role we are offering you**:
We are looking for experienced individual to join our Workload Optimizer Advanced Support Team, based in Montevideo, Uruguay. Are you ready to:

- Troubleshoot, and resolve customers technical concerns
- Identify and implement technical solutions and configurations for existing customers
- Support on implementation projects
- Create and update solution documentation
- Teach and upskill colleagues
- Identify and triage the need for an escalation for management attention.

**WHAT WILL YOU ACHIEVE?**
- Satisfy customers, by fast resolution of customer concern and proactive communication
- Impress team colleagues, with fast technical trouble shooting in large and complex windows environment
- Get appreciation, for being a team player that supports other team members in a self-organizing team
- Upskill a team with documentation and learning ability.
- University degree or above.
- Proficient English written and verbal communication skills.
- 5+ years of experience in customer interaction and technical support.
- Experience in Google Cloud or Amazon Web Services (cloud computing) platforms is a requirement.
- Experience with MongoDB/non-relational DB.
- Experience with Kafka is strongly desired.
- Experience in a scripting language (e.g. PowerShell)
- Knowledge of ITIL processes. E.g. Change Management.
- Ability to deal with ambiguity.

**CAE offers**:

- an environment where your initiatives will be recognized and valued.
- the opportunity to travel internationally.
- the opportunity to work on a variety of projects on a multidisciplinary team.
- the opportunity to represent the organization at external conventions and conferences
- the possibility to work from home occasionally.
- flexible schedules
- attractive employee benefits.
- Ability to interact with customers from all over the world (Europe, Asia, USA, South America, Australia)
- Ability to develop industry knowledge about airlines and flight operations.
- A critical position in a growing company using a market leading IT system.

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

Everyday, our people make the amazing happen. Their work enables our customers to perform at their best and move society forward. Our people are the heart of our first-class organization.

LI-JN1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

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