Lead Technical Account Manager

hace 4 semanas

Montevideo, Uruguay dLocal A tiempo completo
Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? We are looking for a Lead Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading a team to build the best solution that adapts to our merchant's needs. They will work closely with our Business Development, Account Management, Product and Software Development teams being highly merchant-focused on the daily basis.

What will I be doing?

Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships. Lead and mentor a team of Technical Account Managers, ensuring consistent and high-quality client service. Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers. Help maximize the company’s revenue. Expand current relationships with customers, focusing on the development of new products and operations. Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs. Work together with Product and Software Development teams to help customize specific products for customers. Manage customer expectations and lead them to customer satisfaction. Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers. Monitor the progress of the product integration and ramp up to ensure that they are successful.

What skills do I need?

Bachelor’s degree in engineering or computer science. Demonstrated leadership and team management skills, with the ability to inspire and guide a team towards achieving common goals 2+ Years of experience in similar positions. Experience in dealing with customers from a technical approach. Solid experience working and understanding APIs, with the capability of explaining them to third parties.  Fluent written and spoken English and Spanish. Good working knowledge of SQL is required. Experience in delivering client-focused solutions based on customer needs. Passion for customer success and deep interest in understanding client needs. Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them. Excellent analytical, technical, problem-solving and project management skills. Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time. Experience in payments is a plus. Ability to write and speak other languages is a plus. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the processAlso, you can check out our , , , and for more about dLocal

  • Lead Technical Account Manager

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Technical Account Manager

    hace 2 semanas

    Montevideo, Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Senior Technical Account Manager

    hace 2 semanas

    Montevideo, Uruguay dLocal A tiempo completo

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Technical Account Manager

    hace 3 semanas

    Montevideo, Uruguay AstroPay A tiempo completo

    **We are looking for a Technical Account Manager to join our team!** AstroPay is the global Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of...

  • Technical Lead

    hace 3 semanas

    Montevideo, Uruguay Aleph Holding A tiempo completo

    **About Us** - IMS is an Aleph company that partners with and represents major social media platforms; including Twitter, Snapchat, Linkedin, TikTok, Twitch, and many others in emerging markets across LATAM and Europe. Aleph is the largest global partner of more than 30 leading digital platforms, exclusively representing them across 100+ markets in Latin...

  • Account Manager

    hace 3 semanas

    Montevideo, Uruguay Directa24 A tiempo completo

    At **Eron International** we are looking** **for an **Account Manager** with a strong holistic view of the high risk industry, to join our growing multinational Commercial Team. The Account Manager will manage and nurture existing relationships with some of our top-tier merchants in the gambling vertical ensuring business growth and continuity. The...

  • Technical Account Manager

    hace 2 semanas

    Montevideo, Uruguay dLocal A tiempo completo

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...

  • Technical Account Manager

    hace 3 semanas

    Montevideo, Uruguay Facephi A tiempo completo

    **Descripción**: **¿Quiénes somos?** Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo...

  • Technical Account Manager

    hace 3 semanas

    Montevideo, Uruguay Facephi A tiempo completo

    Descripción **¿Quiénes somos?** Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo...

  • Technical Account Manager Latam

    hace 2 semanas

    Montevideo, Uruguay Facephi A tiempo completo

    **Descripción**: ¿Quieres una oportunidad para formar parte de nuestro equipo de **Delivery LATAM**? ¿Te gustan los **retos**? Pues esta es tu oportunidad... En Facephi, estamos buscando nuevos/as compañeros/as con experiência en posiciones iguales o similares a **Technical Account Manager **para que se unan a nuestra gran **familia**. Si tienes...

  • Technical Account Manager Latam

    hace 2 semanas

    Montevideo, Uruguay Facephi A tiempo completo

    Descripción ¿Quieres una oportunidad para formar parte de nuestro equipo de **Delivery LATAM**? ¿Te gustan los **retos**? Pues esta es tu oportunidad... En Facephi, estamos buscando nuevos/as compañeros/as con experiência en posiciones iguales o similares a **Technical Account Manager **para que se unan a nuestra gran **familia**. Si tienes ganas de...

  • Technical Account Manager

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Facephi A tiempo completo

    ¿Quiénes somos?Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por la...

  • Senior Technical Account

    hace 3 semanas

    Montevideo, Uruguay Takeoff Technologies A tiempo completo

    Have you ever wanted to be on the ground floor of a well-funded, rapidly growing global startup that is disrupting the grocery industry? We are a dedicated team of professionals with a passion for grocery and who help grocers thrive by making sure our team at Takeoff thrives. Our core values are what drive our decisions every day. We foster an accessible,...

  • Technical Account Manager

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Facephi A tiempo completo

    Descripción:¿Quiénes somos?Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por...

  • Technical Account Manager Mss

    hace 7 días

    Montevideo, Uruguay Sportradar A tiempo completo

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description** COMPANY...

  • Technical Account Manager Latam

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Facephi A tiempo completo

    ¿Quieres una oportunidad para formar parte de nuestro equipo de Delivery LATAM?¿Te gustan los retos?Pues esta es tu oportunidad...En Facephi, estamos buscando nuevos/as compañeros/as con experiência en posiciones iguales o similares a Technical Account Manager para que se unan a nuestra gran familia. Si tienes ganas de añadir valor al equipo y asumir...

  • Technical Account Manager Latam

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Facephi A tiempo completo

    Descripción:¿Quieres una oportunidad para formar parte de nuestro equipo de Delivery LATAM?¿Te gustan los retos?Pues esta es tu oportunidad...En Facephi, estamos buscando nuevos/as compañeros/as con experiência en posiciones iguales o similares a Technical Account Manager para que se unan a nuestra gran familia. Si tienes ganas de añadir valor al...

  • Technical Account Manager MSS

    hace 2 semanas

    Montevideo, Montevideo, Uruguay Sportradar A tiempo completo

    Job DescriptionCOMPANY DESCRIPTION Sportradar is a global leader, provide cutting-edge platform solutions and services to media companies, bookmakers, sports federations, and state authorities. We are the trusted partner of more than 1,000 companies in over 100 countries, and we employ over 3,000 people in more than 30 locations around the world. Based in...

  • Account Manager

    hace 3 semanas

    Montevideo, Uruguay Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Head of Technical Account Manager

    hace 2 meses

    Montevideo, Uruguay Eron International A tiempo completo

    Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.We are looking for a qualified Head Technical Account Manager...