Client Relations Coordinator
hace 2 meses
Position Overview
The Client Relations Coordinator will be responsible for managing client interactions and ensuring a seamless experience throughout the sales process.
Key Responsibilities
- Respond to incoming inquiries via phone, email, and chat from clients seeking assistance.
- Oversee the complete sales cycle, ensuring that each customer is supported from initial purchase through to completion.
- Allocate client leads to field agents and monitor their engagement and follow-up activities.
- Evaluate client inquiries and provide appropriate responses, either by addressing their questions directly or connecting them with a specialist.
- Compile and manage various reports for the sales team, ensuring timely distribution and accessibility of information.
Qualifications
- Proven experience in an Inside Sales or Client Account Management capacity, preferably within the Real Estate Services or Cloud-based Services sectors.
- Strong background in customer-facing roles, with a focus on managing objections and escalations effectively.
- Familiarity with CRM systems (such as Avature or Encore) or Ticketing Tracking systems (like Zendesk) is essential.
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